Help Center

Visualz WebScan is an AI-powered website intelligence audit. We look at your website the way your customers experience it, find what's hurting it, and show you what to fix.

The easiest first step is a Free Homepage Snapshot — no signup and no payment required. Visit the Free Snapshot page, enter your website, and you'll get an automated look at your homepage's technical condition.

No account is needed for a Free Snapshot — your results are delivered to a private link by email. For a paid order, Visualz Group reviews and delivers your report directly; a client portal account (for viewing your website's ongoing history) is set up by our team, not self-registered.

A free, automated look at your homepage's technical condition and customer experience — before you decide whether you want a deeper assessment. It covers your homepage only, and there's no human review at this tier.

No. It's $0, with no obligation to purchase anything afterward.

The Free Snapshot covers just your homepage. Paid tiers cover more of your site (up to 25 or 75 pages, depending on the tier), and our Professional tiers include a human quality-review by a Visualz analyst before you receive the report.

Every report includes two separate scores — a Technical Health score and a Website Intelligence score. These are deliberately kept separate rather than blended into one number, because they measure different things about your site.

It depends on the product you chose. The Free Snapshot and WebScan Basic are fully automated. WebScan Professional Report and Professional Assessment include a human quality-review by a Visualz analyst before your report is delivered.

Free Snapshot: your homepage only. WebScan Basic: up to 25 pages. WebScan Professional Report and Professional Assessment: up to 75 pages (a Large-Site Add-on can extend this for larger sites, with our approval). Custom engagements are scoped individually.

Free Snapshot: $0 (homepage only). WebScan Basic: $49.99 (up to 25 pages, automated). WebScan Professional Report: $197 (up to 75 pages, human-reviewed). WebScan Professional Assessment: $397 (everything in the Professional Report, plus a 30-minute consultation with our team). Larger or more complex sites can be custom-quoted.

Paid orders go through a Visualz Group review first. Once we've approved your request, we'll send you a payment invite — you're charged as part of that step, before we launch your scan.

You'll get a full refund if you cancel before we've launched your scan. Once scanning has started, we review cancellation requests individually. Delivered reports are generally non-refundable, with a few stated exceptions (like a technical failure on our end). Full details, including the request window, are on our Refund & Cancellation Policy page.

Client portal accounts are set up by Visualz Group, typically as part of your engagement — there's currently no public self-signup.

Use the "forgot password" link on the sign-in page. You'll receive a secure link by email to reset your password.

No. Visualz Group staff and clients sign in through separate, dedicated sign-in pages.

An ongoing check that watches a website for meaningful changes over time, so issues can be caught between full scans.

No — Website Monitoring is set up and managed by Visualz Group for your website; there's no self-service toggle for it today.

Yes. Once you have a client portal account, you can see your own website's monitoring status there.

Email us at webscan@thevisualzgroup.com and we'll get back to you — we aim to respond within 2 business days.

Not yet — a dedicated support request form is coming soon. For now, please reach out by email and we'll help directly.